How do I return an item?
Original sales receipt must accompany returns. If the sales receipt cannot be found, please include a note with your order number. Returns without the sales receipt/order number will NOT be processed.
We accept returns for exchange or refund 30 calendar days after delivery of the product. Items presented for a refund must be in "new, unaltered and unused condition" . Definition of new, unaltered and unused condition is:
- Without showing signs of wear or damage in any way
- Within 30 calendar days of the delivery date (after 30 days no returns are allowed)
Must not be a special order or a custom order
- EZ UP Kits, Cable and Shock Cord only qualify for returns if they are in their original packaging.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it. You MUST contact us within 30 days if you intend to return ANY item back to our store. Please see above for items that are exempt from returns. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if unit is not defective.
Used items do not qualify for returns.